Unfortunately, new PS4 consoles and controllers aren't in production right now, so if you absolutely need a replacement, you might be spending a lot of money. If simple resets aren't fixing the problem and a service repair is too expensive, consider whether you're ready to upgrade to Sony's latest console, the PS5. You can visit the Fix & Replacement page, contact PlayStation's Twitter or call 1-80 for more assistance. It's time to call customer support hopefully, your system is still under warranty, and they will be able to fix it up for you to get your wireless controllers working once more. If the controller disconnections continue happening no matter which controller you use, the issue is most likely with the console. And if a simple resync or reset worked, you save yourself some cash. Should it come down to replacing your controller, at least you get something new and fun out of all this trouble. Use this as an excuse to pick up a controller you've always wanted. If all seems well, the problem is probably with your controller with the easy fixes not working, a replacement may be in order. Take a little time playing as you usually do to see if the disconnection issues continue. Grab your next best PS4 controller or borrow one from a friend and connect it to your system use the PS button resync method above to get your PS4 to recognize this controller. If nothing seems to be working on getting that controller connected and staying connected to the PS4, the controller or the system may be the issue.
The controller should resync with the console during the start-up, and hopefully, you are good to go. Next, plug your controller back into the console with your USB cable and start'er up. Poke the clip into the Reset hole next to the L2 button so that you can hold the tiny button inside for a few seconds.
With your console off and controller unplugged from the USB, grab that trusty little paperclip (or another similar poking device). If your controller doesn't reconnect using the PS button, now is the time to turn off your console. If this works, great, you're all set! No progress lost. Simply plugging your controller into the PlayStation with the USB cable and then pressing and holding the PS button will prompt your controller to resync with the system. This is a swift and easy fix all you need is a USB cable. Before jumping to a console restart and losing progress on your game, try resyncing your controller.
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